Privacy Policy & Legal Information

Privacy Policy

1. Information We Collect

We collect personal information necessary to provide immigration consulting and advisory services.

Personal Information

• Full name
• Date of birth
• Email address
• Phone number
• Mailing address
• Passport or identification details (if provided by client)

Immigration & Case Information

• Visa application details
• Educational and employment history
• Travel history
• Supporting documents submitted by clients
• Communication records related to immigration files

Technical Information

• IP address
• Device and browser information
• Website usage data

2. How We Use Your Information

We use collected information to:

• Provide immigration consulting and advisory services
• Prepare and submit immigration applications (where authorized)
• Communicate with clients regarding case updates
• Evaluate eligibility for immigration programs
• Improve client service and website experience
• Comply with legal and regulatory requirements

3. Consent

By engaging our services, you consent to the collection and use of your personal and immigration-related information as described in this policy.

You may withdraw consent at any time, subject to legal, contractual, or regulatory obligations.

4. Information Sharing

We do not sell personal data. We may share information with:

• Immigration authorities (e.g., IRCC, Government of Canada) with client authorization
• Legal or regulatory bodies when required by law
• Authorized representatives or partners involved in case processing
• IT and secure cloud service providers

5. Data Security

We implement strong safeguards including:

• Secure client file storage systems
• Restricted access to sensitive information
• Encryption of data where applicable
• Secure communication channels

However, no digital system is fully immune to risk.

6. Data Retention

We retain personal and immigration-related data only as long as necessary for:

• Case processing and legal requirements
• Record-keeping obligations under immigration regulations
• Client service history

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent (where applicable)
• File a complaint with the Office of the Privacy Commissioner of Canada

Contact: info@westwaveimmigration.com

Terms of Use

1. Acceptance of Terms

By using West Wave Immigration’s website or services, you agree to these Terms of Use and applicable laws in Ontario and Canada.

2. Nature of Services

West Wave Immigration provides immigration consulting and advisory services only. We are not a government agency.

3. No Guarantee of Outcomes

We do not guarantee:

• Visa approval or immigration outcomes
• Processing times
• Government decisions

All decisions are made solely by immigration authorities.

4. Client Responsibility

Clients are responsible for:

• Providing accurate and complete information
• Submitting required documents on time
• Reviewing application details before submission

5. Intellectual Property

All website content, branding, and materials are the property of West Wave Immigration and protected under Canadian intellectual property laws.

6. Limitation of Liability

To the fullest extent permitted by law, West Wave Immigration is not liable for:

• Immigration application outcomes
• Government delays or refusals
• Indirect or consequential losses

7. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of changes.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.

Cookies Policy

1. What Are Cookies

Cookies are small files stored on your device that help improve website functionality and user experience.

2. Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help track website performance
• Functional Cookies: Store user preferences

3. Purpose of Cookies

We use cookies to:

• Improve website performance
• Enhance user experience
• Analyze visitor engagement

4. Managing Cookies

You can disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

Legal Disclaimer

1. General Information Only

All information provided on this website is for general informational purposes only and does not constitute legal advice.

2. No Guarantees

We do not guarantee:

• Immigration approval outcomes
• Accuracy of third-party information
• Continuous availability of services

3. Third-Party Authorities

We are not responsible for decisions made by immigration authorities or government agencies.

4. Use at Your Own Risk

Use of this website and services is at your own risk.

Accessibility Policy (AODA Compliance)

1. Commitment

West Wave Immigration is committed to providing accessible digital services in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

2. Accessibility Features

We aim to:

• Ensure accessible navigation and design
• Support assistive technologies
• Provide clear and readable content
• Follow WCAG accessibility guidelines

3. Continuous Improvement

We continuously improve accessibility across our website and services.

4. Feedback

If you experience accessibility barriers, please contact us at info@westwaveimmigration.com. We will respond promptly and take appropriate action.